Sale of Goods

By purchasing from The Online Printer you are agreeing in full to our terms and conditions outlined below. Each order by the customer from The Online Printer is deemed an offer by the customer to buy goods subject to these conditions. If you require further details please contact us for clarification.

Prices and payment

The Online Printer reserves the right to revise prices and change details without notice. We will not change a price after a written order acknowledgement confirmation has been received.

We reserve the right to cancel an order if a product has been listed with an incorrect price or detail due to human error.

We will not accept an order until funds have been received in full. Once payment is received, we will confirm your order by way of written order confirmation by e-mail. Our acceptance of your order will create a legally binding contract between us. Items are subject to availability, we reserve the right not to supply customers at our discretion.


From time to time we may offer discount codes or put items on sale on our website. Promotions and sales can be removed from our website without prior notice. We are not obliged to honour the discount if the sale period has ended. Coupons are sometimes offered for repeat orders as a thank you for leaving a review. This coupon is to be used by the customer who left the review only (i.e not friends and family) and is also restricted to one use per customer.  We have the right to request extra payment or cancel an order if a coupon code has been used incorrectly.

Credit and Debit card payments

All prices are shown in British Pounds Sterling inclusive of VAT. All major credit and debit cards are accepted online as well as payment over the phone. We also accept PayPal payments and bank transfer payments. The same price is charged regardless of payment method. No credit or debit card details will be stored.


We are governed by the Consumer Protection (Distance Selling) Regulations 2000. If you change your mind for whatever reason you’re welcome to cancel your order. However, this does not apply for bespoke ‘made to measure’ items. This includes all dining tables and bespoke furniture. Once manufacturing has started on a bespoke order it cannot be cancelled or amended.

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.

Dispatch times and Delivery

Our workshop is run very efficiently which usually results in fast despatch times of up to 5 working days. Please be aware that this is an estimated despatch time only. During busy periods dispatch time may increase up to 10 working days. Please note that these dispatch times do not apply to bespoke orders. You can find our most recent estimated dispatch time in the checkout and cart.

We use a number of different courier partners in order to offer you the best possible service. UK Mainland delivery starts at £10 +VAT.

If the item has reached the attempted delivery limit (usually 3 times) the item may be returned back to us. In this event, further delivery charges may need to be paid by you. The same applies if an item is refused upon delivery, you will be liable to pay additional charges.

The service our courier partners offer is not guaranteed. We do not offer any compensation for late delivery where costs might be incurred. We strongly advise that any tradesmen are not booked until the goods have been delivered and inspected.

We instruct our couriers to receive a signature upon delivery of your item. If you are not available for delivery, they will attempt to delivery to a neighbour instead. We will not instruct the courier to leave your item safe without your direct request. You can request this service at your own risk and The Online Printer accepts no responsibility for theft or damage due to weather.

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